Ease of Doing Business

CSXT Intermodal offers customers the most efficient and user-friendly service possible.

In addition to being a highly efficient intermodal service provider, CSX is committed to offering the most convenient solutions to customers. CSX's eBusiness tools put the power of our shipping network into customers' hands. With secure, web-based tools, customers can access the most up-to-date information available.

CSXT Intermodal has online and phone-based tools to help customers track their loads. In an effort to reduce wait times for drivers, electronic capabilities allow individuals from the trucking and dispatching communities to verify billing and payment charges prior to arrival. The ability to verify billing has been added to ShipCSX, our secure transaction website, as well as check storage charges on private equipment. Drivers can check and confirm the information via cell phone while on the road to assure smooth entry once at the terminal.