Customer ToolsCredit, Billing and Payment
CSXT Intermodal's commitment to quality service extends to issuing accurate freight bills and providing several convenient payment options. A quality process begins before the first bill is issued. Intermodal will work with you to design a process that complements your company's payment systems.
To obtain a credit application, or if you have questions about the credit process, call 1-800-288-8620 or e-mail Intermodal_Sales@csx.com.
- Via electronic billing.
- Via ShipCSX Account Invoices. You will need a ShipCSX User ID.
To ensure ease and timeliness in resolving any billing questions you will be provided with a dedicated billing contact.
Corporate Trade Payments (CTP) - The easiest and most dependable method of payment. Customers are requested and encouraged to participate in this program. This method allows our bank and your bank to exchange funds electronically according to a schedule agreeable to both of us.
ACH Credit Payments - Customers initiate these electronic payments to CSXT Intermodal through their bank. Unlike the CTP program, the customer covers all transaction-related expenses. Customers must receive approval prior to implementing this payment method. For more detail on ACH credit payments, call Intermodal's cash application team at 904-633-1685.
ShipCSX Account Invoices - You can review, dispute and pay your invoices online. You will need a ShipCSX User ID.
In the ShipCSX Intermodal Shipment Inquiry tool, click on the 'Make Credit Card Payment' button to enter credit card payment information on selected units to pay storage charges as many as 5 days in advance. Payments are automatically posted at selected ramps within 20 minutes. This tool increases functionality by allowing storage charges to be paid 24/7, and it protects sensitive credit card information as well.
Rail Controlled Equipment - Customers using REZ-1 to reserve rail-provided containers will still receive storage charges through REZ-1.
See the guide to ShipCSX self help tools.
ShipCSX website to submit payment for lift charges via Visa, Mastercard or American Express. Payment may be submitted using the Online Lift Payment tool for any unit for which billing has been submitted or for any unit already on the premises of CSX Intermodal Terminals, Inc.