 Customers
Contact Us
|
Concentrated Metal Products
|
| Name / Department |
Title |
Phone |
| Risk Management |
|
|
| Mike Wiggins |
Load Engineering and Design.................................................. |
407-850-3570 |
|
Credit, Billing & Payment
|
| Name / Department |
Phone |
| Credit Line |
904-366-3807 |
| Shipping Instructions |
904-633-1950 |
| Supplemental Charges (storage, lifts, etc.) ................................................................ |
800-732-0172 |
|
Customer Service
|
| Name / Department |
Phone / Option |
| Customer Service (US) |
800-542-2754 |
| 24-hour automated, phone-based shipment tracing ............................................... |
Option #1 |
| Customer Service Representative |
Option #2 |
| Equipment Reservations |
Option #3 |
| Pricing Department |
Option #5 |
| Trucking Operations |
Option #6 |
| |
|
| Customer Service (Canada) |
800-336-2754 |
| Customer Service Representative |
Option #2 |
| 24-hour automated, phone-based shipment tracing |
Option #1 |
| Equipment Reservations |
Option #3 |
| Pricing Department |
Option #5 |
| Trucking Operations |
Option #6 |
|
Damage Prevention
|
| Name / Department |
Phone |
| Damage Prevention |
800-432-1032 |
| Freight Claims......................................................................................................... |
800-531-1334 |
|
Door-to-Door
|
| Name / Department |
Phone |
| Door-to-Door Sales Representative....................................................................... |
800-848-2269 |
| Operations Main Number |
800-850-8115 |
|
eBusiness
|
| Department |
Phone |
| eBusiness ................................................................................ |
1-877-ShipCSX, Option 2, Option 2 |
|
Equipment Maintenance
|
| Name / Department |
Phone |
| Accounts Receivables |
904-633-1377 |
| Damaged Equipment Claims - Private |
904-633-1387 |
| Destroyed, Lost or Stolen Equipment |
904-633-1377 |
| |
|
| Road Service |
|
| Road Service EBS - must be used for chassis repairs in Chicago |
877-528-4737 |
| Interstar |
800-888-1001 |
| |
|
| Equipment Reservations |
|
| REZ-1(Rail Controlled Equipment)............................................................................ |
617-928-5000, Option 1 |
|
Fast Facts
|
| Name / Department |
| Subscribe to Fast Facts ....................................................................................................... |
|
Hazardous Materials
|
| Name / Department |
Phone |
| Hazardous Materials/Chemical Safety |
800-862-0446 |
| Risk Management and Safety ................................................................................... |
800-862-0446 |
|
Intermodal Pricing
|
| Name / Department |
Phone |
| General Information ................................................................................................ |
800-233-8632 |
|
Intermodal Sales Representatives
|
| Name |
Title |
Physical Location |
Phone |
| Ryan Houfek |
AVP Sales |
Jacksonville, FL |
904-633-1078 |
| Kathryn James |
New Customer Integration |
Jacksonville, FL |
1-800-288-8620 |
| ............................................... |
|
|
|
| MaryClare Kenney |
Director - Domestic |
Jacksonville, FL |
904-633-1045 |
| Lynn Caller |
Account Manager - Domestic |
Cordova, TN |
901-251-3807 |
| Mimi Hylka |
Account Manager - Domestic |
Joliet, IL |
815-744-7494 |
| Mario Morales |
Account Manager - Domestic |
Walnut, CA |
909-444-1841 |
| Marylou Robinson |
Account Manager - Domestic |
Birchrunville, PA |
484-202-8105 |
| Diane Workman |
Account Manager - Domestic |
Naperville, IL |
630-369-0952 |
| Carnel Mosley |
Account Manager - Domestic Private Assets |
Jacksonville, FL |
904-633-1402 |
| Kim Sherman |
Account Manager - Domestic Private Assets |
Westerville, OH |
614-898-3651 |
| Drew Johnson |
Account Manager - Domestic Private Assets |
Jacksonville, FL |
904-633-1144 |
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|
| Carl Warren |
Director International |
Jacksonville, FL |
904-633-1139 |
| Karen Croley |
Account Manager - International |
Jacksonville, FL |
904-633-1097 |
| Dennis Johnson |
Account Manager - International |
Bartlett, IL |
630-289-3198 |
| Stacy McGhehey |
Account Manager - International |
Charlotte, NC |
704-341-3668 |
| Michael Radzinski |
Account Manager - International |
West New York, NJ |
201-770-1745 |
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|
| Arthur Adams |
Director - National Accounts |
Jacksonville, FL |
904-633-1073 |
| Don Lane |
Account Manager - National Accounts |
Naperville, IL |
908-803-4578 |
| Ivan Posada |
Account Manager - National Accounts |
Lantana, TX |
940-725-3396 |
| Fred Weber |
Account Manager - National Accounts |
Monrovia, CA |
626-305-7377 |
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