HOME CUSTOMER SERVICE CONTACT US
To report an emergency, call 1-800-232-0144
Customers
Contact Us

New to Intermodal? 
For more information about shipping with CSXT Intermodal, please call
1-800-288-8620 or e-mail at intermodal_sales@csx.com.

CSXT Intermodal headquarters and field support operations are located at:
550 Water Street
Jacksonville, Florida 32202

Contacts

Emergency Phone Number: 1-800-232-0144

  • Concentrated Metal Products

  • Credit, Billing & Payment

  • Customer Service

  • Damage Prevention

  • Door-to-Door

  • eBusiness

  • Equipment Maintenance

  • Fast Facts

  • Hazardous Materials

  • Owner Operators

  • Pricing

  • Sales Representatives





    • Concentrated Metal Products
    Name / Department Title Phone
    Risk Management    
    Mike Wiggins Load Engineering and Design.................................................. 407-850-3570



    Credit, Billing & Payment
    Name / Department Phone
    Credit Line 904-366-3807
    Shipping Instructions 904-633-1950
    Supplemental Charges (storage, lifts, etc.) ................................................................ 800-732-0172



    Customer Service
    Name / Department Phone / Option
    Customer Service (US) 800-542-2754
    24-hour automated, phone-based shipment tracing ............................................... Option #1
    Customer Service Representative Option #2
    Equipment Reservations Option #3
    Pricing Department Option #5
    Trucking Operations Option #6
       
    Customer Service (Canada) 800-336-2754
    Customer Service Representative Option #2
    24-hour automated, phone-based shipment tracing Option #1
    Equipment Reservations Option #3
    Pricing Department Option #5
    Trucking Operations Option #6



    Damage Prevention
    Name / Department Phone
    Damage Prevention 800-432-1032
    Freight Claims......................................................................................................... 800-531-1334



    Door-to-Door
    Name / Department Phone
    Door-to-Door Sales Representative....................................................................... 800-848-2269
    Operations Main Number 800-850-8115



    eBusiness
    Department Phone
    eBusiness ................................................................................ 1-877-ShipCSX, Option 2, Option 2



    Equipment Maintenance
    Name / Department Phone
    Accounts Receivables 904-633-1377
    Damaged Equipment Claims - Private 904-633-1387
    Destroyed, Lost or Stolen Equipment 904-633-1377
       
    Road Service  
    Road Service EBS - must be used for chassis repairs in Chicago 877-528-4737
    Interstar 800-888-1001
       
    Equipment Reservations  
    REZ-1(Rail Controlled Equipment)............................................................................ 617-928-5000, Option 1



    Fast Facts
    Name / Department
    Subscribe to Fast Facts .......................................................................................................



    Hazardous Materials
    Name / Department Phone
    Hazardous Materials/Chemical Safety 800-862-0446
    Risk Management and Safety ................................................................................... 800-862-0446



    Intermodal Pricing
    Name / Department Phone
    General Information ................................................................................................ 800-233-8632



    Intermodal Sales Representatives
    Name Title Physical Location Phone
    Ryan Houfek AVP Sales Jacksonville, FL 904-633-1078
    Kathryn James New Customer Integration Jacksonville, FL 1-800-288-8620
    ...............................................      
    MaryClare Kenney Director - Domestic Jacksonville, FL 904-633-1045
    Lynn Caller Account Manager - Domestic Cordova, TN 901-251-3807
    Mimi Hylka Account Manager - Domestic Joliet, IL 815-744-7494
    Mario Morales Account Manager - Domestic Walnut, CA 909-444-1841
    Marylou Robinson Account Manager - Domestic Birchrunville, PA 484-202-8105
    Diane Workman Account Manager - Domestic Naperville, IL 630-369-0952
    Carnel Mosley Account Manager - Domestic Private Assets Jacksonville, FL 904-633-1402
    Kim Sherman Account Manager - Domestic Private Assets Westerville, OH 614-898-3651
    Drew Johnson Account Manager - Domestic Private Assets Jacksonville, FL 904-633-1144
           
    Carl Warren Director International Jacksonville, FL 904-633-1139
    Karen Croley Account Manager - International Jacksonville, FL 904-633-1097
    Dennis Johnson Account Manager - International Bartlett, IL 630-289-3198
    Stacy McGhehey Account Manager - International Charlotte, NC 704-341-3668
    Michael Radzinski Account Manager - International West New York, NJ 201-770-1745
           
    Arthur Adams Director - National Accounts Jacksonville, FL 904-633-1073
    Don Lane Account Manager - National Accounts Naperville, IL 908-803-4578
    Ivan Posada Account Manager - National Accounts Lantana, TX 940-725-3396
    Fred Weber Account Manager - National Accounts Monrovia, CA 626-305-7377


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