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To report an emergency, call 1-800-232-0144
Customers
Contact Us

New to CSXI? 
For more information about shipping with CSXI, contact the Emerging Markets group at:
1-800-288-8620 or via e-mail at intermodal_sales@csx.com.

CSXI's headquarters and field support operations are located at:
CSX Intermodal
301 West Bay Street
Jacksonville, FL 32202

Contacts

Emergency Phone Number: 1-800-232-0144

  • Concentrated Metal Products

  • Credit, Billing & Payment

  • Critical Capacity Sales

  • Customer Service

  • Damage Prevention

  • eBusiness

  • Equipment Maintenance

  • Fast Facts

  • Hazardous Materials

  • Owner Operators

  • Pricing

  • Sales Representatives

  • Trucking Operations





    • Concentrated Metal Products
    Name / Department Title Phone
    Risk Management    
    Joe Ferry Load Engineering and Design.................................................. 215-218-3320



    Credit, Billing & Payment
    Name / Department Phone
    Credit Line 904-366-3807
    Shipping Instructions 904-633-1950
    Supplemental Charges (storage, lifts, etc.) ................................................................ 800-732-0172



    Critical Capacity Sales
    Name / Department Phone
    Critical Capacity Sales Representative....................................................................... 800-848-2269



    Customer Service
    Name / Department Phone / Option
    Customer Service (US) 800-542-2754
    24-hour automated, phone-based shipment tracing ............................................... Option #1
    Customer Service Representative Option #2
    Equipment Reservations Option #3
    Pricing Department Option #5
    Trucking Operations Option #6
    General Information Option #7
       
    Customer Service (Canada) 800-336-2754
    Customer Service Representative Option #2
    24-hour automated, phone-based shipment tracing Option #1
    Equipment Reservations Option #3
    Pricing Department Option #5
    Trucking Operations Option #6
    General Information Option #7



    Damage Prevention
    Name / Department Phone
    Damage Prevention 800-432-1032
    Freight Claims......................................................................................................... 800-531-1334



    eBusiness
    Department Phone
    eBusiness ................................................................................ 1-877-ShipCSX, Option 2, Option 2



    Equipment Maintenance
    Name / Department Phone
    Accounts Receivables 904-633-1377
    Damaged Equipment Claims - Private 904-633-1387
    Destroyed, Lost or Stolen Equipment 904-633-1377
       
    Road Service  
    Road Service EBS - must be used for chassis repairs in Chicago 877-528-4737
    Interstar 800-888-1001
       
    Equipment Reservations  
    REZ-1 (CSXU)............................................................................ 617-928-5000, Option 1



    Fast Facts
    Name / Department
    Subscribe to Fast Facts .......................................................................................................



    Hazardous Materials
    Name / Department Phone
    Hazardous Materials/Chemical Safety 800-862-0446
    Risk Management and Safety ................................................................................... 800-862-0446



    Owner Operators
    Department Phone
    General Information ................................................................................................ 866-480-0886
    For more information about leasing with CSXI, click here.  



    Pricing
    Name / Department Phone
    General Information ................................................................................................ 800-233-8632



    Sales Representatives
    Name Title Physical Location Phone
    Kathryn James New Customer Integration Jacksonville, FL 1-800-288-8620
    ...............................................      
    Arthur Adams Director - Domestic Jacksonville, FL 904-633-1073
    Lynn Caller Account Manager - Domestic Cordova, TN 901-251-3807
    Mario Morales Account Manager - Domestic Walnut, CA 909-444-1841
    Fred Weber Account Manager - Domestic Monrovia, CA 626-305-7377
    Elaine Ziegler Account Manager - Domestic Lodi, CA 209-333-8174
    Mimi Hylka Account Manager - Domestic Joliet, IL 815-744-7494
    Kim Sherman Account Manager - Domestic Westerville, OH 614-898-3651
    Diane Workman Account Manager - Domestic Naperville, IL 630-369-0952
    Marylou Robinson Account Manager - Domestic Birchrunville, PA 484-202-8105
           
    David MacInnes Director-Truckload Jacksonville, FL 904-633-1072
    Don Lane Account Manager - Truckload Naperville, IL 908-803-4578
    Ivan Posada Account Manager - Truckload Lantana, TX 940-725-3396
    Scott Woods Account Manager - Truckload Canton, GA 770-720-4084
           
    Ryan Houfek Director - International Jacksonville, FL 904-633-1078
    Dennis Johnson Account Manager - International Bartlett, IL 630-289-3198
    Karen Croley Account Manager - International Jacksonville, FL 904-633-1097
    Mike Kiley Account Manager - International Woonsocket, RI 401-767-8636
    Stacy McGhehey Account Manager - International Charlotte, NC 704-341-3668
    Mike Radzinski Account Manager - International West New York, NJ 201-770-1745
           
    Joe Pirozzi Director - National Accounts Jacksonville, FL 904-633-1091



    Trucking Operations
    Name / Department Phone / Option
    Critical Capacity Sales Main Number ............................................................... 800-848-2269
       
    Operations Main Number 800-850-8115
    East Region Option #1
    Midwest/West Region Option #2
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    CSX Intermodal is a subsidiary of CSX Corporation. Learn more at CSX.com.