• ShipCSX Self Service Tools
• Automated Phone Tracing
• Shipment Problem Resolution
• Contacting Customer Service
  
• How to secure a User ID and PIN?

ShipCSX Self Service Tools 

ShipCSX web-based tools help you track your loads. To reduce the wait time for drivers, CSX has introduced public/open access tools allowing the trucking/dispatching community to verify shipment information prior to their arrival at a CSX Intermodal Terminals, Inc. location.

Intermodal Shipment Inquiry is available via ShipCSX Public Tools and provides an:

• 'Ingate' option to verify billing is available at the origin terminal.
• 'Outgate' option to view the parking location, last free day, and pending storage charges at the destination terminal.
• Online credit card payment of storage charges option, with the ability to pay up to 5 units in a single transaction.

Drivers can access these tools via any web-enabled cell phone while on-the-go to ensure a smooth entry or exit once at the terminal.

Automated Phone Tracing 

To access Fast-Trac, CSXT Intermodal's 24-hour automated nationwide tracing system, call 1-800-542-2754 (U.S.) or 1-800-336-2754 (Canada), Option #1. Fast-Trac offers you the option to voice your equipment numbers or enter them via your telephone keypad for current status and location of your shipments. Trace one or multiple shipments at a time, any time of the day.

Fast-Trac Quick Tips

Shipment Problem Resolution 

Use the ShipCSX Shipment Problem Resolution tool to submit an inquiry directly to our Customer Service team. Customers can create, view the status and check for resolution of their inquiries all within ShipCSX, providing you a central place to manage shipment problems. The Shipment Problem Resolution tool allows you to streamline communications by replacing e-mails and phone calls, can simplify your business process with the ability to track shipment related issues, and allows us to better serve our customers with a quicker response time, more accurate, complete and secure information, and consistent resolution.

The Shipment Problem Resolution tool is available to registered ShipCSX users under the "Trace" and "Resources" tabs. Get step-by-step instructions for using the tool.

Contacting Customer Service
 

Customer Service: 1-800-542-2754 (U.S.)
Customer Service: 1-800-336-2754 (Canada)

Customer Service	1-800-542-2754
Automated Shipment Tracing	Option #1 24 hours/day - 7 days/week
Customer Service Representative	Option #2 Mon-Fri: 7 a.m. - 6 p.m., Sat 8 a.m. - 5 p.m. (Eastern)
Equipment Reservations Referral	Option #3 24 hours/day - 7 days/week
Pricing Department	Option #5 Mon-Fri: 8 a.m. - 5 p.m.
Trucking Operations	Option #6 Mon-Fri: 7 a.m. - 7 p.m.
New Business	(800) 288-8620

How to secure a User ID and PIN? 

To better assist customers' needs, CSXT Intermodal has set up a system to more effectively manage customer inquiries.

CSXT Intermodal is dedicated to making the exchange of information with our customers more timely, accurate and secure. If you call our Customer Service team, you will be prompted to enter your ShipCSX User ID and Personal Identification Number (PIN). Each User ID and PIN is unique to the individual who calls. Your ShipCSX User ID and PIN are for telephone access to the Customer Service team. Use your ShipCSX User ID and Password to access ShipCSX.com. Registered ShipCSX users can locate their PIN in the Personal Information section under "My Profile". If you are not a registered ShipCSX user, please complete the online eBusiness registration form available at www.ShipCSX.com by selecting "Register Now". By identifying your call, our Customer Service team can ensure your shipment information remains secure and provide you with faster service and more accurate information.

(Please note: If your telephone keypad does not include the letters "Q"or "Z", enter 7 for Q and 9 for Z.)